IVR Solutions
Interactive Voice Response unit known as IVR is a system or a service that can answer an incoming call and provide self-service options to the caller. These options are provided as interactive speech menus that can collect input from the caller via touch-tone telephone keypad and/or voice.

This can be used as a front-end service to collect the data and route the call to the appropriate customer service call center by saving the customer agent’s valuable time.

While an IVR solutions brings all the core benefits that a web application provides (like 24x7 availability, Scalability etc), here are some of the significant benefits IVR technology:
   
Virtual Receptionist
Round the Clock customer service
Reduction in call waiting and call deflection resulting in reduction of Customer Service cost
Provide multi-lingual support
Customer Satisfaction Surveys
Employee Testing and Evaluation
Order Entry / Status
Credit Card Processing
Inventory Confirmation
Account Status
Medical and Clinical Trials
Employee Benefit Surveys
Market Research Surveys
Message and Recording Services
Locator Services
Voice Broadcasting Call Routing
Customer Service
Literature Fulfillment
Lead Generation & Capture
Political Polls and Surveys
Nearest Store Locators
Contests and Opinion Polls
   
There are three core technologies that would enable the IVR solution to work.
Voice XML
Speech Recognition Language
Text to Speech Conversion Module
   
Based on the growing adoption of this technology worldwide, there are many technologies, players, products and solutions available in the market to serve the needs.

The data collected in IVR can also be used to intelligently route the caller to the right representative based on caller specific needs.

If you would like to know the best solution that suits your needs or if you would like evaluate your needs in this area, please send an email to solutions@eVolvity.com with your contact information and your business domain - a sales representative will contact you as soon as possible.