IP Telephony Solutions

Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.

VoIP is a family of technologies that enable voice communications using IP networks like the internet. Inventive developers and entrepreneurs have created an industry around VoIP technology in its many forms: desktop applications, telephone services, and corporate phone systems. VoIP is a core technology that drives everything from voice-chat software loaded on a desktop PC to Mac full-blown IP-based telecommunications networks in large corporations. To the Wall Street speculator, VoIP is a single technology investment with many revenue streams. To the enterprise network engineer, it's a way to simplify the corporate network and improve the telephony experience for users of the network. To the home user, it's a really cool way to save money on the old phone bill.

Solutions in this category provide the user with the ability to utilize the familiar "point and click" interface of their PC to easily and seamlessly access their e-mail, voice mail, faxes, and schedules.

Phone calls can be automatically dialed with the click of the mouse and conference calls set-up by dragging and dropping.

   
IPCC (Internet Protocol Call Center)
eVolvity delivers the IP Telephony services so you can go beyond telecommunications and bandwidth delivery to provide your customers with advanced call center services. HP IPCC includes the following features:
Intelligent call routing
Networking-based routing
Virtual call center capabilities
Network-based IVR
Web-enabled call centers
As a part of the solution, eVolvity implements and integrates third-party components including voice recording, workforce management and CRM applications. Acting as your systems integration partner, we incorporate the hosted solution into your existing systems, as well as deploy and manage the agent desktops.